Touch ‘n Go (TnG) today has issued an official statement via its Facebook page to clarify a major misconception regarding its newly launched RFID campaign for early adopters (aka pilot users) who participated since the system’s launch in 2018. During the weekend, news spread on social media as well as our forums that the company’s RFID tags are set to expire on 31 January 2024, and that users are encouraged to renew them at a discounted price. This in turn sparked outrage, leading most to believe the move is nothing more than a cash grab for the sake of raking in profits from existing users.
For context, the company forwarded an email to RFID pilot users over the weekend, informing them of a special RM20.50 cashback promotion for those who wish to replace damaged or worn-out tags. TnG also pointed out that “Pilot Users participating in this campaign shall have their Pilot RFID tag automatically terminated on 31 January 2024, irrespective of whether the Pilot User has activated and installed the TnG RFID Tag under this Campaign.”
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Based on how the notice was prepared, it’s not hard to see why many were left confused and immediately assumed the worst. This then caused the aforementioned outrage which later went viral online.
In response, TnG stressed that RFID tags do not have an expiration date, and clarified that the terminations only apply to tags which have been replaced through the campaign. “Upon receiving their new RFID tag, their old pilot RFID tag would be deregistered by 31 January 2024 to ensure that they do not have 2 RFID tags registered to 1 vehicle,” the company said in the statement.
“If pilot users had not opted to enjoy this promotion, nothing happens and the pilot RFID tags would continue to be active and registered to the vehicle,” it continued. “We hope this clarifies any misconceptions that our RFID tags have an expiry date.”
(Source: TnG, via Facebook)
