Apple has announced a worldwide service programme to address issues affecting a select batch of its M2 chip-powered Mac Mini models that was launched in 2023. The company has identified that a small percentage of these devices may fail to start up due to problems with the power connection.
As noted by Apple via a dedicated service programme page, the affected units were manufactured between 16 June and 23 November 2024. It should be noted that this includes Malaysia and allows affected customers to get their M2 Mac Mini units repaired free of charge, even if they are no longer under the standard one-year warranty.
Apple notes that the programme covers eligible devices for up to three years from their original date of sale. Customers are advised to back up their data beforehand, as service may involve hardware inspection or replacement. Before handing over the device, users should also disable Find My, remove any firmware passwords, and bring along their power cable, proof of purchase, and a valid photo ID.
The service is available through Apple Stores, authorised service providers, and eligible mail-in options. Customers can confirm if their Mac mini qualifies by entering its serial number on the aforementioned page. If eligible, the company will repair the unit at no cost. However, repairs are subject to the terms of the programme, which include restrictions if the device has been moved out of its original country or region of purchase.
(Source: Apple [official website])
