CIMB has informed its customers that the Instant Transfer option for its online banking service, CIMB Clicks is not available for the time being. According to its official website, the feature has been inaccessible since 10:30 AM today although some customers did say that they were having trouble using Instant Transfer since a few days ago.
As expected, the reason behind this was not revealed to customers. That being said, the bank’s customer service agents have stated that CIMB Clicks is currently experiencing “unusually high traffic” in their replies to customers on Facebook and Twitter, which mirrors the notification on its website.
Hi, we are experiencing unusually high traffic today which is impacting your experience in CIMB Clicks.
Instant Transfer is temporarily unavailable. Alternatively, you can use CIMB ATMs, Interbank GIRO or DuitNow to perform your transactions and enquiries. Thank you.
— CIMB Assists (@CIMB_Assists) January 27, 2021
CIMB has since advised users to utilise the Interbank GIRO or DuitNow options as well as CIMB ATMs to transfer their funds. At the moment, the bank is also not able to provide any estimated recovery time for the feature.
In fact, the bank listed the downtime status for Instant Transfer as “Until further notice” in the Maintenance Schedule section of CIMB Clicks website. So, if you still insist on using the Instant Transfer feature, you may have to wait for a long while although we’ll keep you updated once we hear more from CIMB.