It’s official: PLUS has announced that its toll plaza exits will no longer be providing Touch ‘n Go reload services from 5 November onwards. The goal of this policy is to ultimately reduce congestion that are usually caused by the drivers reloading their cards or are unable pass through the service due to insufficient credit.
The highway concessionary initially implemented the policy back in August this year, covering the toll plaza exits between Seremban and Ipoh South. PLUS says that its policy had reduced the number of drivers causing traffic congestion from 42500 cars to 22000 cars. Statistically, that’s nearly 50% of the cars that caused congestion.
More importantly, PLUS says that its policy is also aimed at ensuring the safety of its customer service agents and reducing the number of heavy vehicle accidents at its toll booths.
As we’ve mentioned before, this isn’t the first time PLUS has enforced a “No Reload at Touch ‘n Go” policy at its toll plazas. That said, customer service centres and reload lanes will still be able available and operating as usual, but only at selected toll plazas in the country. As to which toll plazas exactly, PLUS didn’t specify exactly.
In any case, it looks like we’re going to have to get used to reloading our Touch ‘n Go cards at one of the more than 11000 reload facilities that can be found throughout the country.
(Source: The Star // Image source: The Star)