UPDATE – 900PM: unifi TV’s service is now back to normal. The company has also provided an explanation behind the disruption. Read further for more information.
ORIGINAL STORY – 115PM:
Reports have been coming in from users everywhere that there is a service disruption to TM’s unifi TV service at the moment. Based on reports posted on social networking site Twitter, the disruption started at around 1130am with many of the users pointing out that even though the IPTV service is down, their unifi Internet connection was still working fine.
Some users also pointed out that the service’s channel 100 which users can use to browse all unifi TV channels in mosaic form still functions although once a users chooses a specific channel, they will not able to view the contents. Most users have restarted not only their unifi TV set top box but the whole set of unifi network equipment as well but the disruption still remains.
— syafiq joe 🇲🇾 (@ooorait) June 23, 2018
At time of writing, TM has yet to make any announcements regarding the service disruption through any of its communications channel including the official unifi TV Twitter account as well as unifi’s Twitter-based customer support. Our attempt to contact its customers service via Live Chat has not being fruitful at the moment as the Live Chat service seems to be down as well.
Do note that the disruption does not seems to affect unifi’s playTV mobile apps. We will keep you updated once we hear more.
UPDATE – 900PM:
Starting from around 3PM, we have begin to noticed tweets from TM to its customers which stated that unifi TV service has since returned to normal. At the same time, the company has also recommended users to restart their unifi TV set top box so that they are able to access the service once again.
Interestingly though, TM claimed that the service disruption only took place from 1130am to 130pm in a post on Twitter at 534pm. As if that was not odd enough, the cause of the disruption was apparently due to an upgrade exercise.
If you've experienced any #unifiTV service interruptions today from 11:30am – 1:30pm, it's because we were upgrading our service to serve you better. Sorry for the inconvenience.
Our service is back up & running now, so continue watching your favourite shows & enjoy the weekend! pic.twitter.com/YTTdRlfAKX
— unifi TV (@unifiTV) June 23, 2018
It is indeed rather baffling that this so-called upgrade was not announced much earlier. This not only showed lapse of judgement by TM but ultimately, it might have interrupted the company’s own customers who might have been enjoying their Saturday by watching unifi TV.