Rapid KL has announced that users are now able to report directly to the company regarding their experiences when using any of its rail services including LRT, MRT, and KL Monorail. This can done through WhatsApp as the company has set aside a specific number for the popular instant messaging platform.
By experiences, Rapid KL is pretty much looking for all kind of feedbacks regardless of positive or negative which will be used to help the company improve its services. In fact, Rapid KL even encourages users to include photos whenever they send feedbacks to the company.
At the same time, users can even utilize WhatsApp to report any misconduct and vandalism that happened to any of its rail services. This comes as no surprise given how it was widely reported that the second phase of MRT Sungai Buloh – Kajang line has been vandalized barely a week after it was opened to users.
Meanwhile, the company has also planned to include Rapid KL buses if its WhatsApp-based feedback channel receives good response from users. All in all, it is clear that Rapid KL is putting some effort into improving its services and willing to work with members of the public towards its objective.
(Source: Rapid KL)