Back in October, Prime Minister Najib Razak has announced that ISPs in Malaysia have generally agreed to double the Internet speed in Malaysia without affecting the monthly fees that they already paying at the moment. Within the same week, TM has then outlined its broadband upgrade plan in a special media session although the information provided during the event was quite generic.
From the briefing, we do know that the speed upgrade will take place in stages from January 2017 onwards. While the upgrade will be done automatically, it turns out that customers actually need to provide their consent to TM before the upgrade can done according to
a recently published FAQ on UniFi’s website. (UPDATE: TM has since removed the FAQ but we managed to save it before that happened. Scroll down to see the original document.)
Fortunately, they don’t need to physically visit any TMpoint branches or even call TM’s customer service. The FAQ stated that customers are able to provide the consent by replying the e-mail or SMS that TM will send to them regarding the upgrade soon. In some cases, TM Telemarketing Centre will call customers directly in order to obtain their consent for the upgrade.
Meanwhile, the FAQ also noted that Streamyx users are also part of the TM’s broadband improvement plan. Unfortunately, only a small fraction of TM’s 1.45 million Streamyx customers – around 100,000 – are eligible for the plan.
In addition to that, the FAQ also stated that all these customers are located in the Sub-Urban Broadband (SUBB) areas which means that Streamyx customers in major cities might be left out of the plan. Furthermore, these eligible customers will not have it easy anyway as they apparently need to apply for the new package which will be unveiled in June 2017 rather than being upgraded automatically.
In another separate document, we’ve also learned that TM is setting up a website for all customers to check their eligibility for broadband upgrade although the said website is not yet online. All in all, it is good that we finally get to hear more from TM regarding its broadband improvement plan in 2017 but there are still several questions left to be answered especially regarding the improvement plan for more than 1 million Streamyx users.