A woman was shocked to discover that her son had somehow managed to rack up a bill of RM586,553 on his smartphone. However, DiGi eventually noticed the error and it was discovered that the massive number was a result of a missed decimal point; the actual amount owed is “only” RM5,865.53.
The original bill was dated 1 December 2014, while it appears that the letter for the corrected amount on recently arrived today. Despite this correction, the woman involved is still disputing the amount claiming that there is no way her son could have used up so much data when he usually used the home internet connection. Our own readers in the forums have also pointed out that DiGi’s pay-as-you-use mobile data service caps at RM250; which would have prevented such a massive bill.
It is impossible to know if the corrected amount is yet another error, or if the son has simply been making overseas calls every day for hours on end. The provided letters did not provide a breakdown of charges, although it would probably clear up matters if we knew what the line is being used for.
DiGi has not issued an official statement about the bill.