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Xbox CEO Reportedly Admits Game Pass Is Too Expensive For Players

The executive apparently wants to implement a more flexible system.

by Nurul Kamil
April 14, 2026
Xbox CEO Asha Sharma

Image: IGN

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If you’re an Xbox PC Game Pass subscriber who thinks the subscription has gotten way too pricey, then you’re certainly not alone. Apparently, the new Microsoft Gaming CEO, Asha Sharma, agrees with the sentiment. According to The Verge, the executive wrote an internal memo to employees regarding the service. Specifically, this memo allegedly highlights the pricing of subscriptions.

“Game Pass is central to gaming value on Xbox. It’s also clear that the current model isn’t the final one,” Sharma reportedly said. “Short term, Game Pass has become too expensive for players, so we need a better value equation. Long term, we will evolve Game Pass into a more flexible system which will take time to test and learn around.”

Xbox PC Game Pass price hike 2025
Image: Microsoft

The Xbox Game Pass subscription service has seen considerable price hikes in recent years. Back in October, the Ultimate tier saw a drastic 50% increase from US$20 (~RM80) to US$30 (~RM120). Meanwhile on our shores, the price for the PC Game Pass rose to RM25 a month. Compared to other markets, it’s not too bad, but it’s still a sizable sum, and many may find it no longer worth it to subscribe.

As per The Verge’s report, the price increase is partly due to the addition of the Call of Duty franchise. By making the games available on the service, Xbox would lose out on revenue from typical sales. So, the company intended to offset this by raising subscription prices. Now, rumours suggest that Xbox may remove the franchise from service.

xbox game pass
Image: Xbox

It is worth noting that Sharma’s memo did not exactly outline a solution or a detailed plan of attack. At this point, it’s too early to say that a price reduction is on the horizon. But at the very least, it seems that the CEO is acknowledging the problem, so some form of change may be coming.

Related Article The Week Just Got Worse For Xbox

(Source: The Verge via Engadget)

Filed Under Game Passxbox
Updated 12:07 pm, Tue, 14 April 26
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