Both Maxis and its sub-brand Hotlink are reportedly experiencing network disruptions since the early afternoon today. Based on numerous complaints on X, users claim they currently have no network coverage in various locations across the Klang Valley, as well as other parts of Malaysia.
Data from Downdetector shows outage reports in Kuala Lumpur, Petaling Jaya, Cyberjaya, Shah Alam, Puchong, and Subang Jaya. Outside the Klang Valley, affected areas also reportedly include Johor Bahru, George Town, and Kuching.
As of writing, Maxis has yet to formally acknowledge the issue or disclose its cause. The telco is currently asking affected users to provide detailed information through its social media and customer service channels.
We have reached out to Maxis for further clarification but have not received a response.
[UPDATE – 3:25pm, 21 December 2025]
Some users now claim that the network is gradually recovering, though others report otherwise. Meanwhile, Maxis has yet to issue an official statement.
[UPDATE – 4:40pm, 21 December 2025]
Reports of the outage have steadily declined according to Downdetector, and no further complaints have surfaced on social media. This could suggest that Maxis’ network has fully recovered. Nevertheless, the telco has yet to provide an update on the matter.
[UPDATE: 7pm, 21 December 2025]
Maxis posted a statement on X at around 5pm acknowledging today’s outage and said that services had been restored. The telco claimed that the disruption mainly affected voice calls and SMS services, but many customers refuted this in the replies, saying that their data and roaming services were also affected. At the time of writing, some users were still reporting ongoing service disruptions.
