The Works Ministry has revealed that over 95%, of the 12,459 road damage complaints recorded via the MyJalan app has been resolved. This was shared by its minister, Datuk Seri Alexander Nanta Linggi, in Dewan Rakyat during the winding-up session for his ministry under the 13th Malaysia Plan (13MP).
Earlier this month, Deputy Works Minister Ahmad Maslan assured that road damages reported through the MyJalan app would be repaired within 24 hours. He said that the swift response is part of the ministry’s new nationwide standard operating procedure (SOP).
The app can also be used to report other issues such as damaged signboards, street and traffic lights, as well as landslides and other road obstructions. These types of complaints are said to be resolved within 15 working days.
According to Nanta, since the app’s launch in 2023, 54,330 users have registered and 40,938 complaints have been submitted. He added that 28,479 cases (69.57%) were outside of the Works Ministry’s jurisdiction and were therefore referred to the relevant agencies under the No Wrong Door policy.
These agencies include municipal councils, village authorities, agricultural bodies, as well as state and private road managers under the purview of local councils, the Ministry of Housing and Local Government (KPKT), the Ministry of Rural and Regional Development (KKDW), and state governments. Additionally, it is revealed that there are 599 complaints (4.81%) which remain under investigation or pending action.
(Source: Bernama)
