The ministry of health has responded to a report that it is making a healthcare super app, clarifying the development of an e-hailing-like ambulance request function. According to, Nik Azmi Fathil, the press secretary to the minister of health, the ministry is not developing a whole separate app for new healthcare services.
Instead of making a new app, Nik Azmi explained that the ability to hail an ambulance with a button could be integrated into existing apps like MySejahtera and possibly even e-hailing apps as part of a CSR initiative, although this is all still in the discussion stage. He also stated that this e-hailing function will only complement the existing MERS 999 emergency phone line, not replace it.
Saya merujuk kepada sebuah hantaran @LowyatNET yang memetik kandungan drpd @theedgemalaysia & BERNAMA.
Laporan ini memetik YB Dato @lukanisman, Timbalan Menteri Kesihatan.
Betul ke @KKMPutrajaya akan develop satu superapp (baharu)?
Jom kita semak! 👇🏻 1/ pic.twitter.com/DvU1b3xeRY
— Nik Azmi Fathil (@azmifathil) November 23, 2024
The press secretary had previously elaborated on the ambulance request service, explaining that it will offer GPS tracking and the ability to directly contact the driver for any updates. Moreover, the real-time tracking will enable drivers to find the caller’s location more easily. As for the cost, it will be free to use as long as the patient chooses to go to a government hospital, but as the ministry’s deputy secretary-general Norazman Ayob had earlier pointed out, using the service to go to private hospitals will incur charges.
A fleet management system, assisted by AI, will be used to improve efficiency, minimising the idle times for staff and diverting resources to areas and facilities that need more support. In order to prevent abuse, the request function will require identity verification through an electronic Know-Your-Customer (eKYC) process.
