MYAirline has released a new statement concerning the abrupt suspension of its operations which occurred today on 12 October 2023, resulting in mass cancellations of its flights to all destinations. On top of offering an apology to affected passengers and all affected parties, the airline also provided updates in regards to refund requests as well as its current status as a player in the aviation industry.
“MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice,” the airline said in the statement. “Our Board of Directors and the entire MYAirline team humbly apologises to all our passengers, Ministry of Transport Malaysia, Malaysia Airports Holdings Berhad, Airports of Thailand, Malaysian Aviation Commission (MAVCOM), Civil Aviation Authority of Malaysia (CAAM), Civil Aviation Authority of Thailand (CAAT) and all affected parties for this turn of events.”
MYAirline adds that it is unable to offer customers at airports with any immediate service recovery options due to the “deep financial constraints” it is facing. Nevertheless, it is encouraging all affected passengers to contact its customer care email from 7am to 12am to initiate their refund process. The airline also took the opportunity to express gratitude to AirAsia, Batik Air and Malaysian Airlines, as well as Malaysian Airports Holdings Berhad for providing assistance to stranded passengers in the meantime.
As for its current status, the airline said it is currently exploring all avenues to reactivate its operations. For now, it is asking for patience from all stakeholders and promises to issue further updates when they are available.
(Source: MYAirlines press statement)
