UPDATE (7:00 PM): Digi has released a media statement to address the issue. Scroll further below to check it out.
ORIGINAL STORY (2:55 PM):
Some Digi users may be facing difficulties with their Internet connection according to a notice that the telco had put up on its website this morning. The telco didn’t provide much detail inside the notice although there is already a significant number of complaints on social media regarding this issue.
A quick search on Twitter using “digi problem” as the keyword at 1:47 PM today brought us to this view:
Furthermore, the telco has received plenty of angry comments when it put up a notice regarding the connectivity issue on its Facebook page at 12:57 PM today:
From these social media postings, some of the customers have noted that they were experiencing connection problems for quite a while and a number of them have even experienced it for the past two to three days. It is unclear whether the connection issue was caused by the system migration that the telco had performed earlier this week, but we do have some suspicion though.
In our previous report, we have noted that customers’ speed would be capped to 5Mbps and they were not able to access certain services including the MyDigi app and website during the migration process. However, we have noticed that the reference to the 5Mbps speed cap has since been erased from Digi’s FAQ document which is rather baffling.
Not only that, details regarding the migration period were also missing. Just look at the comparison below:
In the same notice that Digi had posted on its website this morning, the telco stated that MyDigi as well as its payment channels are still not inaccessible by users. Hence, it seemed the system migration may not have gone as smoothly as planned.
Meanwhile, the telco did not provide any estimated recovery time so far. We will keep you posted if we receive any updates regarding this issue, so stay tuned.
UPDATE (7:00 PM):
Digi has sent out an official statemember to the media in regards to the connectivity issue that have been plaguing some Digi customers:
On 22 October, we had informed our customers on a planned system migration taking place from 25 to 26 October, that may affect several services for a short period of time.
We regret that due to some unforeseen complications, there has been a delay in restoring some of these services. Some of our customers may be experiencing intermittent internet connectivity. Our teams are working on restoring these services as soon as possible, and we will provide more updates in due course. In the meantime, we have listed some alternatives on our website www.digi.com.my for affected customers.
We humbly apologise for any inconvenience caused, and thank all customers for their patience and understanding.
As noted in the announcement above, the telco still not able to estimate the recovery time for this issue. So, whatever problem that Digi is trying to rectify at the moment, seems like it is a major one this time around.
We will continue to update this story once we receive further updates from the telco.