Starting from today, Maxis will be providing a 4G Wi-Fi dongle with unlimited data to new Home Fibre customers. This is so that they can be connected until the telco able to actually install fibre at their homes.
In case you are not aware of it, telcos are not allowed to perform installation at customer’s home or premise during the on-going Movement Control Order (MCO) period. For now, they can only perform such work if it doesn’t involved going into one’s home or at locations that deemed critical such as hospitals and clinics.
According to the FAQ document that Maxis posted on its official website, the Pre-Installation Internet Package also includes a router. However, customers only need to return the dongle and SIM card after the fibre installation has been completed at their home.
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Furthermore, customers will not be charged for the 4G data usages. That being said, Maxis did say in the T&C document for the Pre-Installation Internet Package that if customers used more than 300GB in a month, the telco might reduce their video streaming quality during peak hours.
While it was not specifically mentioned inside the FAQ document, we have verified with Maxis that the Pre-Installation Internet Package will be delivered directly to customers’ home. To learn more, head on to Maxis Home Fibre’s official website.
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