Quite a significant number of CIMB customers have recently expressed their concerns on Twitter regarding certain transactions in their account which were labelled as “Direct Debit” on CIMB Clicks mobile app or website.
As opposed to other type of transactions, these Direct Debit transactions don’t seem to carry any clear description whatsoever. Hence, some believe that these Direct Debit transactions were made without authorizations.
— Mr Kah Hau Wat (@Kah11Hau11) April 3, 2020
So, we reached out to CIMB for further clarifications and as it turns out, those Direct Debit transactions were real. Here is the statement that CIMB has sent to us, reproduced in full:
These ‘Direct Debit’ transactions are legitimate debit card transactions done by customers. These were isolated incidents relating to incomplete transactions which were recovered.
However, the transaction description got re-termed as ‘Direct Debit’, causing the confusion for our customers. We would like to reassure customers that these are genuine transactions and we will be communicating with our customers accordingly.
In several Twitter replies by CIMB’s customer service, some of the Direct Debit transactions were apparently related to subscription services such as Netflix and Spotify.
Hai, transaksi 'Direct Debit' merujuk kepada transaksi kad Debit untuk merchant/kedai di luar negara dan pembelian dalam talian atau langganan seperti Spotify atau Netflix. Transaksi tersebut adalah transaksi yang sah.(1/2)
— CIMBMalaysia (@CIMBMalaysia) April 3, 2020
For customers that want to know more information about such transactions, CIMB urges them to reach out to its customer service at 03-62047788 although this hotline is currently only operational between 8AM to 7PM due to the on-going Movement Control Order.