Post updated November 1st, 2019 at 11:21 pm
A report has claimed that U Mobile is throttling the speed of customers that are on certain unlimited postpaid and prepaid unlimited plan after their usage reached 50GB within the same billing cycle. As the story goes, the new policy apparently already in effect since 21 October.
According to the image which seems like a scan of an internal document within U Mobile, the new throttling policy is meant for the GX30 and GX50 customers. Interesting enough, the policy seems to already exist under the company’s Fair Use Policy (FUP) although the specific throttling speed was not publicly mentioned in the FUP documents on U Mobile’s website.
From the existing throttle speed of 1.5Mbps, the new FUP throttle speed has apparently been set at 0.5Mbps or 500kbps according to the leaked document. As a comparison, the normal maximum speed of GX30 plan is 3Mbps while the GX50 plan can go up to 5Mbps.
Interesting enough, the document also stated that the speed throttling only takes place from 8:00 PM to 1:00 AM. Naturally, customers that purchase Turbo Booster for their GX30 or GX50 plan will not be affected by this throttling. Not to forget, the 50GB threshold would be refreshed every month.
When we reached out to U Mobile to determine the authenticity of the said new throttling policy, the telco then provided with this official statement:
U Mobile always aims to provide the best experience to all our valued customers. With regards to U Mobile’s GX50 and GX30 plans, the offering of unlimited data for all apps still applies.
However, with network being a shared resource, we have in place a Fair Usage Policy to ensure our services maintain quality and performance levels. The Policy tackles disruption caused by usage patterns of a small number of customers which may affect the overall experience and usage of other customers.
Hence, the purpose of this policy is to ensure all our customers have a good network experience. Please visit https://www.u.com.my/tnc/199 for more details on our Fair Usage Policy.
Well, it seems like the statement subtly confirmed the existence of the policy but without confirming the details that were present in the leaked document. With that, if you are a U Mobile’s GX30 or GX50 customers, we guess now you know where the limit stands.
(Source: Winrayland. // Thanks for the tips, Josh HD!)