If you’re looking forward to ordering dinner tonight via GrabFood, one of the many online food delivery services in Malaysia, you might want to look elsewhere today.
A rider strike has brought the popular online service down to its knees, with all restaurants on the GrabFood app appearing to be closed, and some deliveries taking over two hours to reach customers.
Comments on GrabFood’s Facebook page attributes the strike to the Company’s recent change in policy, that includes a base reduction in delivery payout to riders from RM10 per trip to RM5 per trip.
[Update] Grab Malaysia has issued a statement in response to our post, which is reproduced in full below.
Statement from Grab Malaysia – GrabFood Riders
We recently revised our incentive scheme for our GrabFood riders, which in truth, would have benefited them more. However, this gesture did not place well with our riders as we would have liked to. Perhaps we should have clarified and explained the benefits clearly and in lengths.
However, their disappointment and comments did not go unnoticed, as we have reviewed the incentives accordingly, with proper communications and explanations in place to help our riders understand the revised scheme much better. We apologise to our GrabFood riders for the lack of discretion on our part and will do our best to see to their needs.
At the same time, for our customers, we are doing the necessary to ensure that your grievances and refunds are made in proper order. Once again, we regret the inconvenience caused and we thank both our riders and customers for your support thus far. We will strive to improve the service better and we welcome your feedback in doing so. -End-
We are hoping that both parties will be able to come to an amicable settlement to this issue soon.