A lot of things have happened to unifi last month including the revival of unifi Mobile’s unlimited postpaid plan specially for existing TM Home or Broadband customers. Under this package which is available for RM 99 per month, users would also receive unlimited domestic calls and SMS messages alongside 10GB of LTE data hotspot.
However, there is one particular term for unifi Mobile unlimited postpaid plan that we seemed to missed during its launch last month. As mentioned by adamw on Lowyat.NET Forums late last month before it was pointed out to unifi’s own customer service on Twitter by 9VSQA earlier today, users that utilizes non-LTE phones could found their lines to be blocked once their data usage goes more than 5GB.
— HS-TGF (@9VSQA) August 3, 2018
The same suspension would also be slapped on users that utilizes more than 2000 minutes of voice calls. According to the PDF document titled “Specific Terms: Postpaid Mobile Plan for Consumer” on unifi’s official website which contained the terms shown above, TM stated that this restriction is due to the fact that the plan is optimized for phones with LTE capability and beyond.
According to what we have learned from our industry sources, TM have to compensate its local roaming partner Celcom as customers would be connected to the latter’s network when they are outside of unifi Mobile’s LTE coverage. Hence, the data cap for non-LTE phones might be a cost saving implementation by TM.
However, it is not clear if such restriction also affects users that utilize LTE phones outside of unifi Mobile’s LTE areas or otherwise. It is indeed quite awful if users account were suspended for situations that are not within their control such as not being able to receive unifi Mobile’s LTE network on their LTE phones due to their location.