Update: TM’s Unifi.com.my site where the eligibility check is hosted on has gone down as of 11am today, and remains intermittently unavailble at time of writing.
As promised by TM, the company has updated its website to allow both unifi and Broadband (also previously known as Streamyx) customers to check whether they are eligible for the speed upgrade that will take place soon. At the same time, the site also provides the timeline for those who are eligible for the upgrade.
In order to check your upgrade eligibility, you need to provide their name, identification document number, and service ID which is stated on their monthly bill. Do make sure that the reCAPTCHA check appears in the login form before clicking the “Verify Now” button.
Otherwise, you will experience a long “loading” time which actually will lead you to nowhere since you technically didn’t complete the form’s security check. When we tried to login to the site earlier today, the reCAPTCHA check was somehow missing from the form when we used Google Chrome.
Hence, we recommend using other browsers and, in our experience, the reCAPTCHA check functions normally on Microsoft Edge. Once you able to go through, you would be able to see the list of your unifi account or accounts if you have more than one.
From there, you then able to see whether the account is eligible for speed upgrade as well as the timeframe of the upgrade. However, the site didn’t mention the new speed that you would receive though.
As opposed to the information on the Broadband Improvement Plan page which appeared briefly on unifi’s website earlier this week, it turns out that speed upgrade eligibility check is just a basic check and you don’t have to provide any consent in order to receive the upgrade. Additionally, the eligibility check site also stated that the upgrade will begin in August as per original announcement instead of today.