This particular plan has not been highlighted on its official website just yet but as it turns out, Digi has apparently cooked up a new postpaid plan under its wings which is called Digi Up. In many ways, the new Digi Up is similar to the Digi Easy Up plan that the telco launched in 2016.
This is because one of Digi Up’s main attraction is the ability for customers to change their device every year although this is subjected to an upgrade fee of up to RM 700. Alternatively, they can keep using it until their initial 24-months contract is up in order to move on to a new device without additional fee.
Customers also have the option to wait up to 6 additional months in case they feel like opting for other devices that are only available after their 24-months contract period is over. Unlike the previous Digi Easy Up plan though whereby customers are able to keep their device at the end of their 24-month contract tenure (although they would then lose their annual update benefit), the same concept doesn’t apply to customers under the new Digi Up plan though.
According to the plan’s Terms and Conditions, the device does not belong to customers even though they still responsible for its safety and well-being since there is a damage or theft fee involved if anything happened to it. Furthermore, customers need to fork out a payoff fee of RM 800 if they decided to keep the device at the end of their 24-months contract or not able to return it back to Digi for any reasons.
While there is not upfront device payment needed under this plan, the new Digi Up plan perpetually keeps customers locked to the telco as the 24-month contract cycle will begin once again each time they obtain a new device either on the month 13, 24 or 30 of their contract tenure. That is to our understanding, at the very least.
In terms of monthly fee, it is ultimately depending on the device that customers choose. According to the plan’s TnC document, a portion of Digi Up’s monthly fee consisted of the device payment fee which starts at RM 80 and inclusive of Digi Shield protection program.
At the same time, the Digi Up plan also incorporated the Digi Postpaid 110 plan which provides customers with a total of 50GB internet data alongside unlimited calls and 1000 SMS to all networks. In general, this means that the total fee that Digi Up’s customers need to pay starts at RM 190 per month.
Given the complexity of the plan, we are not surprised that Digi is not offering the plan to any random customers. At this moment, customers need to meet the requirements stated at Digi’s website in order to be eligible for the Digi Up plan although the telco has plan to offer it to port-in and new customers later on.
All in all, the idea behind the new Digi Up plan might sounds simple but sure enough, you have to make sure that you read and understand its underlying terms and conditions before making the commitment. That is if you are eligible to sign up for the program, in the first place.