Uber has finally launched an update to the Uber app in the UK which allows passengers to tip their drivers. This feature is similar to what was released in the US earlier this year where passengers can tip their drivers on top of the fare stated on the app. This comes following the in-app chat feature which was also recently released.
“While drivers have told us they love the freedom of being their own boss, we’ve also clearly heard that we need to make improvements,” Uber UK Regional General Manager Jo Bertram said in a statement to TechCrunch.
Other key changes to the app are that passengers are charged in the event they make their Uber driver wait. The charge (20p) is based on each minute the driver has to wait. Another key change is that passengers who now cancel after two minutes of booking a ride, they will be charged. Previously the time limit was five minutes before the passenger had to pay a cancellation fee.
“Drivers’ time is valuable and every minute spent waiting for a rider means less time driving and making money,” Bertram added.
It seems that the changes are in line with the feedback Uber has received from drivers and the company which is currently facing a huge PR nightmare as well as leadership problems try to keep their key asset, Uber drivers. Whilst tipping may be common in the US, in the UK, tipping itself isn’t something really advocated.
Still, if you are travelling to those countries, don’t forget to tip your Uber drivers especially if they give great service.
[Source: TechCrunch]
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