Uber, as part of their 180 days of change program in the US and Canada will roll out in phases new features such as tipping and one in particularly interesting, charging riders $15 to get their lost items returned. So if you leave your bag or phone in your Uber, you have to pay drivers $15 to return it back.
The 180 days program is targetted to drivers and to implement the changes and requests that have been raised by drivers to Uber on where there are shortcomings. Areas which have been implemented including a 24/7 helpline support for drivers, quick fare fixes and rating protection.
For the return of your lost item, Uber has started charging folks in Chicago and Boston before rolling out to the rest of the US in August and Canada in September. This is a way Uber feels that it would help compensate drivers for the additional trip they need to make in order to return the item. Still, customers might be a little miffed but then again, it was them who lost the item in the first place.
On top of that, Uber has implemented a system where if you were to rate a driver below 5 stars, a reason must be given. If the reason is something out of the driver’s control, like price or GPS issues, the rating will be excluded from their overall rating.
Uber is really making an effort to give their drivers a bit of attention as the company goes through a major overhaul. At the point of writing, Uber has not announced any plans yet to bring the 180-day change program to the rest of the world.