The Huawei P10 controversy definitely impacted the Chinese company quite a bit, and not too long ago, Richard Yu – the CEO of Huawei – admitted that the whole debacle has been a “wake-up call.” He also mentioned that the situation could’ve been handled better.
Yu shared his thought on the issues surrounding the P10 devices through a letter sent out to Huawei employees, which was later posted on his Weibo account. In the letter, Yu wrote that the Huawei’s response to the P10 controversy “was an arrogant way to react,” and the company needed to “approach these matters with humility.”
Over the past few weeks, owners of the P10 and P10 Plus believe that these two devices come with varying memory specifications, which was later confirmed by Huawei. Due to supply constraints, the P10 devices are equipped with either eMMC 5.1, UFS 2.0 or UFS 2.1 flash memory; they may come with either LPDDR3 or LPDDR4 RAM too.
In the letter, Yu said that he has established a special “Customer Listening Taskforce” to follow up with a series of reactive actions. “Consumers have paid with their trust and love. All the requests from them are the power that encourages us to move on and achieve progress,” Yu added.
Evidently, Huawei is taking the P10 debacle seriously. Chances are, the company will ensure its future products won’t be affected by the same issue.