Being a national organization that is responsible for monitoring the communications and multimedia industry in Malaysia, the Malaysian Communication and Multimedia Commission (MCMC) conducts public survey from time to time in order to gauge the level of satisfaction that consumers have towards the industry. As it turns out, one such survey has just started today.
Dubbed as the Internet Users Survey and Consumer Satisfaction Survey 2016, the purpose of this particular survey is apparently to acquire data regarding access and usage of Internet in Malaysia. Done on annual basis, the notice by MCMC also stated that the survey also aimed to determine consumers’ satisfaction on telco and multimedia services.
Taking place till the end of April 2016, the survey will be done strictly through telephone from MCMC CATI Centre in Cyberjaya from 9:00 am to 6:00 pm daily with the exception of national and Selangor public holidays. In addition of phone numbers being randomly selected, the survey also doesn’t involve any sales or financial activities and participation is totally on voluntary basis.
Since MCMC have yet to release its findings from last year’s survey, we are not sure what to expect from this new round of survey. Nevertheless, we are still looking forward to see if there’s any significant changes and trends within public perception towards Internet, telco, and multimedia services in Malaysia once the results from MCMC’s 2016 survey are made available to the public in a not too distant future.