Samsung is said to be ready to reveal the results of its investigations behind the true cause of the spontaneous combustion issue that resulted in the company pulling the Galaxy Note 7 smartphone off the market.
According to industry sources speaking to Korean daily, the Korea Herald, Samsung is expected to announce the results of the investigation before the end of the year. It will be an important and crucial announcement from the South Korean giants, as it hopes to bounce back from the debacle and win back consumer trust with its upcoming flagship smartphones in 2017.
Samsung initially believed that batteries supplied by its sister company – Samsung SDI – was the cause of the issue, and the Note 7 was immediately recalled to rectify the problem. However, some of the replacement units which did not have batteries from Samsung SDI displayed a similarly destructive end. It eventually led to Samsung taking the device off the market entirely, and immediately launching an inquiry into the matter.
The results of the investigation will impact Samsung’s next course of action for the 4.3 million units of the Galaxy Note 7 it had manufactured. A Korean business outlet recently reported that Samsung has plans to sell refurbished units of the Galaxy Note 7 in 2017 in emerging markets such as Vietnam and India.
(Source: Korea Herald)