Samsung Malaysia will be offering a full refund on the discontinued Galaxy Note 7. Alternatively, the customer can also swap the device for a Samsung Galaxy S7 edge in the event that they would rather have a replacement device.
The return and replacement programme is set to begin tomorrow, with Samsung Customer Service, telcos, and retail partners directly contacting customers to provide details on how to go about with the exchange programme.
Samsung Malaysia has also advised Galaxy Note 7 owners to power down their devices immediately. Which is the same advice provided by the company global HQ when it announced the discontinuing of the Galaxy Note 7 line.
We’ve included the entire statement from Samsung Malaysia below.
“SAMSUNG GALAXY NOTE7 PRE-ORDER OWNERS TO GET FULL REFUND OR
EXCHANGE TO ANOTHER SAMSUNG DEVICE
With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn Bhd urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.
The preorder owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.
For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologise for any inconveniences caused.”