Waze has recently published the results of its Driver Satisfaction Index for 2016 which is based on feedback from millions of its users across 235 metro area within 38 countries. Just like last year’s survey, these feedback includes traffic conditions, road safety, driver services, road quality, socio economics, and “Wazyness” which is the perceived standard of local Waze community.
For Malaysia, the index score for this year has dropped to 4.9 as compared to 5.1 in 2015. This is likely due to the significant drop in this year’s Wazyness rating from 3.2 to 1.8 in 2015 as well as the reduction of safety and socio economic indexes to 6.8 and 6.4 respectively.
Meanwhile, the driver service index for 2016 remains quite low as per 2015 at 1.4 but that being said, Waze users have somehow highly rated the road quality in Malaysia this year by giving it a bump to 9.0 from 7.4 in 2015. Not to forget, Malaysia’s traffic this year is rated at 4.3.
As part of the report for the index, Waze has also revealed the satisfaction ranking for almost 200 metro areas throughout the world. Among those that are located in Malaysia, Central Melaka is ranked the highest in the list at 94 with the help of its 5.92 index score which is rather interesting although still far away from the overall leader – Valence, France – that received an index score of 8.81.
As the survey uses a scale of between 1 to 10 for its ratings, the overall result showed that the driving experience in Malaysia is slightly lower than average. Let’s see if the rating will improve next year.