If you happen to own an iPhone 6 or 6 Plus, you may want to pay close attention to your smartphone’s display. Turns out, more and more users are reporting issues with their units’ display. If you notice any instance of unresponsiveness from your iPhone’s touchscreen, it may be time to get it replaced – if it’s still under warranty, that is.
According to reports, the issue first presents itself in the form of a gray flickering bar on the top of the display; this is then followed by a less responsive – or outright unresponsive – touchscreen. Needless to say, this is not a small problem. The worst part is, this isn’t an issue that can be easily remedied – replacing the display itself doesn’t solve the problem.
Apparently, the root of the problem are faulty touch IC chips, which many believe got damaged due to a structural flaw with the iPhone 6 and 6 Plus’ design; it’s the very same design issue that caused the bendgate uproar. iFixit, one of the most well-known sites dedicated to self-repair, mentioned that “Apple’s repair Geniuses aren’t equipped to make specialised repairs to the logic board in-house, so they can’t actually fix Touch Disease (the issue).”
iFixit then advised owners of the iPhone 6 and 6 Plus – the latter device is more susceptible to the issue – to request for a replacement from Apple once their devices show these symptoms. Alternatively, users can also get it fixed by a third-party repair shop, but iFixit warned consumers to only go to shops that offer “board-level repairs.” That being said, it’s generally ill-advised to get devices fixed by third-party shops; it’s not exactly easy to find reputable ones.
At the moment, it appears Apple has not acknowledged the issue yet. Considering this is a flaw in the design of the iPhone 6 and 6 Plus, it goes without saying that this will not sit well with affected consumers. As iFixit puts it, “Apple should start offering customers solutions instead of excuses. And they need to do it soon.”