OnePlus’ USB Type-C cables and adapters have been criticised heavily by Benson Leung, a Google engineer. He said that these products do not meet specifications and can potentially damage certain devices. In response to that, OnePlus has confirmed that their cables and adapters are indeed faulty, and it is more than willing to issue a refund…kind of.
While the young company is indeed offering refunds to anyone that has bought the faulty USB Type-C cable or adapter, it will only be applicable to those that bought these two products separately. The cable that comes with the OnePlus 2 will not be eligible for a refund, understandably, as Carl Pei (the co-founder of OnePlus) explained that the cable can be safely used with the OnePlus 2.
While it would’ve been much, much better to not ship a faulty product right from the get-go, it’s commendable of OnePlus to issue a refund. In order to rectify this issue to avoid any problem in the future, OnePlus has already started developing improved Type-C cables and adapters that meet specifications, although it did not mention when these will be made available.
If you’d like to request for a refund, all you have to do is go here and fill up the form accordingly, although it’s worth noting that this only applies to customers in North America and Europe. Those who are in India and China will just need to return the cable or adapter to the company’s nearest repair centre to get their refunds. OnePlus will offer this service until the 31st of December 2015.