The Windows 10 install base is rapidly growing, as is the case with anything that’s free. Unfortunately, it looks like tech support hotlines for several major manufacturers have been either instructing callers to roll back their laptops to Windows 8.1, or simply discouraging them from getting the upgrade.
This fact was discovered by Laptop during its annual Tech Support Showdown, where the online site goes undercover to test laptop manufacturer’s support services. The experience was less than stellar in the case of Windows 10, where support representatives were often confused about how Microsoft’s latest operating system works.
Tech support from both Dell and HP repeated attempted to get the caller to roll their laptops back to Windows 8.1; the HP representative even went as far as to say that she would not recommend upgrading to Windows 10.
Lenovo tech support was not much better at helping either. Enabling Cortana’s always listening mode required two people from tech support and over half an hour; with the representative finally providing an answer that doesn’t work. It wasn’t all bad, as Laptop discovered that Lenovo’s web-chat support was on the ball with the problem; as was the case when directing the question to Lenovo’s tech support Twitter account.
The moral of the story seems to be that calling tech support to talk to a human being should only be done as a last resort. There are plenty of other options for resolving tech related problems, most of which are located online. In other words, Google is your friend.