Yesterday, we were made aware of an EDM e-mail from TM that was sent to select UniFi customers which offers an upgrade to a 30Mbps package that was previously offered on a trial basis at selected area in Klang Valley. Even though the package is yet to appear on TM’s website, it is a strong sign that the service is now finally ready to accept more customers. True enough, it turns out that the new 30Mbps plan is now available in all areas that are covered by UniFi.
This matter was confirmed by the staff of TMpoint in Menara TM, Kuala Lumpur which we visited earlier today in order to learn more about the new package. As for the monthly charges, they remain the same as per the charges that the company have set back in April for the UniFi 30Mbps trial in Klang Valley.
For those who are wondering, there are three major differences between the new 30Mbps and older UniFi VIP packages. The first is the upload speed as the 30Mbps plan has a lower upload speed of 5Mbps while the existing VIP packages have similar download and upload speed. For customers who choose to bump to the 50Mbps plan, their upload speed will be slightly higher at 10Mbps.
Under the 30Mbps package, users are also changed 21 sen per minute for calls from UniFi’s DECT phone regardless of whether to a fixed line or a mobile number. Of course, users can choose to have the Voice Pack add-on that offers free fixed line calls and discounted rate for calls to mobile after 600 minutes.
The third difference is that the 30Mbps package is inclusive of HyppTV vernacular packs (Aneka, Ruby, or Varnam Pack) alongside the service’s free channels. In the existing VIP packages, these HyppTV vernacular packs were optional.
Meanwhile, existing customers that are interested to upgrade their VIP packages to the new 30 Mbps package no longer need to terminate their account which follows the statement that TM made back in April. However, they will be tied to a 2-years contract once again shall they choose to make the jump to the 30 Mbps package.
For new users, they will be tied to a 2-year contract as well which is the standard contract duration for UniFi. For the time being, TMpoint is the best place for users to register or upgrade their existing UniFi subscription to the new 30Mbps package – the new packages are yet to appear on TM’s website.