Batman Arkham Knight has had one of the worst PC game launches in living memory, and it has pushed Warner Bros Games to suspend sales of the game until it can be fixed. The game publisher has post an apology to its fans on the official Arkham Knight forums, and has asked for patience while the game is being fixed. It has also reminded fans who bought the game that they can ask for refunds on Steam if they are not willing to wait.
The following is the apology posted in full:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
Arkham Knight has experienced significant performance issues on the PC, and many gamers have seen frame rates drop into single digits computers running on AMD graphics cards. While the problems were attributed to the NVIDIA Gameworks, many have still experienced crashes and memory leaks even with the Gameworks options turned off.
[Source: WB Game Community]