Malaysian Communications and Multimedia Commission (MCMC) today has revealed that it has issued a total of 28 compounds to several major telcos in the country including Celcom, DiGi, Maxis, and U Mobile due to unsatisfactory rate of dropped calls. Altogether, the compounds have cost these telcos RM 1.2 million.
While that amount might not be much if you compared to the revenue that these telcos manage to collect every year but it is still significantly higher from the compounds that what MCMC has issued in March 2013.
According to MCMC, these compounds are issued to telcos that have more than 3% dropped calls rate and is based on the test that the organization has run throughout the country from July to September 2013. From the test, Maxis was apparently the worst offender with 8.16% in Pendang, Kedah.
This followed closely by DiGi in second and third place due to its 8% and 7.78% dropped calls rate in Laluan Jalan Utama from Tuaran to Kudat, and Laluan Jalan Utama from Membakut to Keningau respectively. In terms of compounds amount per company, DiGi leads the list with 11 compounds that is equal to RM 480,000 which is then followed by Maxis (9 compounds, RM 360,000), Celcom (7 compounds, RM 310,000), and U Mobile (1 compound, RM 50,000).
Frankly speaking, it is indeed good to see MCMC flexing its muscles to keep these telcos in check. In fact, the body has also stated that it has since see the reduction of dropped calls rate among the telcos during MCMC’s latest test session that was done from January to March 2014:
This is with the exception of Maxis though which somehow has doubled the amount of dropped call rate in Q1 2014 as compared to Q3 2013. Well, not hard to guess who will be summoned to MCMC’s HQ very soon then…