A few months ago, Sonos faced significant backlash following the release of an updated version of its first-party mobile app. The app launched with several missing features, like sleep-timers, alarms, and settings. It has also struggled with issues such as not recognizing certain speakers for pairing and difficulties in adjusting volume levels accurately. Specifically, music search and playback functionalities were neglected, leading to widespread customer dissatisfaction.
In response to this, Patrick Spence, the brand’s CEO, issued a blog post apologising for the state of the app, acknowledging the “significant problems” caused by the update and emphasised that rectifying the issues with the app is now the company’s top priority. Spence somewhat sympathises with the frustration caused to users and assures them that Sonos is committed to addressing the problems.
We’ve heard your concerns about the app update launched on May 7 and appreciate your patience as we make improvements. Please read the letter from our CEO about our progress and commitment to delivering the Sonos experience you expect and deserve: https://t.co/7Y767JBEAc
— Sonos (@Sonos) July 25, 2024
Spence explained that while it initially aimed to quickly integrate missing features and fix errors, the app developers met with unforeseen challenges specific to the new app update. Despite these setbacks, it has been releasing updates approximately every two weeks to address any concerns to improve the app’s overall performance.
Moving forward, Sonos has outlined a roadmap for any further improvements to the app. Planned updates include enhancing stability when pairing new products, refining configuration options for music playback and libraries, and improving volume responsiveness. Also, the app’s user interface is set to receive a complete overhaul, aiming to provide a more intuitive and reliable user experience they hope to achieve.
