[Update – 17 May 2023, 4:30pm] Touch ‘n Go has shared an update on Facebook at 3:36pm today, announcing that all of its eWallet services are up and running again. The company also apologised to its customers in the same post for the inconvenience caused.
However, some eWallet users are still complaining on social media that some functions are still not working properly for them, while others are saying the exact opposite. Nevertheless, we highly advise you to have some physical cash for payments and such, just in case.
[Original Story – 17 May 2023, 2:23 pm]
Touch ‘n Go (TnG)’s eWallet experienced an outage earlier today, which prevented its users from logging in and fully utilising its services. However, it now appears that the app is now back online, though not all of its offerings are currently working properly based on our own experience and from feedback by users on social media.
The company initially issued a notice earlier today at 11:20am on Facebook, notifying its users of a technical problem that has been affecting its eWallet services. Despite this, TnG assured that users are still able to utilise the PayDirect and RFID features to pay tolls and parking. However, this is only possible if you have enough in your eWallet, as the outage has disabled the ability to top-up your balance.
Just as we mentioned earlier, it now seems that you can access the app again, though users have reported encountering a heavy traffic notice when attempting to log in or use its services. Some also mentioned experiencing TnG eWallet automatically logging them out without warning, or even constantly crashing.
Additionally, the numerous complaints on social media are pointing out that several services are still inaccessible, including the ability to top up eWallet balance and TnG cards via NFC, as well as conducting payments and transfers. At the time of writing, all of these technical issues are still unresolved and the company has yet to release a follow up statement.
Meanwhile, Touch ‘n Go also informed users via a separate notice earlier today that RFID lanes at the SPRINT Expressway will be temporarily unavailable until further notice. According to the company, this is caused by a network disruption at Pantai and Bukit Kiara toll plazas. Based on the statement, it is very likely that this particular issue is unrelated to the technical problems that’s currently affecting TnG’s eWallet service. Nevertheless, the company is advising users to check the official Facebook page of Litrak Group (SPRINT Expressway’s operator) for any further updates regarding the situation.
