Malaysia Airlines has revealed MHPay, a new alternative payment method for consumers to make their purchases from the national carrier. The payment platform was made in collaboration with the International Air Transport Association (IATA) through IATApay.
According to Group Chief Marketing and Customers Experience of Malaysia Airlines, Lau Yin May, MHpay will enable its customers a fast and secure way to pay for airline tickets on its website as well as its mobile app without any additional fees. When making a payment, customers will be redirected to IATA’s secure site, which manages payments on behalf of the airline.
Notably, MHpay is not launching in its home market just as the rollout will be done in phases. In the first phase, the platform is only launching in the United Kingdom, Europe, India and Hong Kong through a preferred online bank. Malaysia Airlines has not yet given a release date for the Malaysian rollout.
For Malaysian customers, there is still a new payment option in the form of ShopBack PayLater which is Buy Now Pay Later (BNPL) program that enables you to spread out your purchase between three instalments. This integration was first announced earlier this year with hoolah but the company has since been acquired by ShopBack and got rebranded to PayLater.
If you need a longer instalment period, there is still the option for credit card users via six-month instalments for purchases over RM500 and 12-month instalments for flight tickets that are over RM1,000, at 0% interest. This was actually introduced by the carrier a couple of years ago with Maybank and Public Bank cards, but now those with CIMB and Hong Leong Bank cards are also eligible for the method.
Malaysia Airlines also recently introduced a new Baggage Self-Service Reporting feature, which lets passengers easily make a report, track, and monitor the recovery process of delayed or missing baggage. The feature is available on both the company’s desktop site and mobile app.