In an updated statement, Maybank has revealed that its debit cards are currently not available for usage. The latest woe came just a few hours after the bank revealed that its hugely popular online banking system, Maybank2u as well as M2U MY and MAE apps are facing technical difficulties.
As per its earlier announcement, the bank once again didn’t disclose the true nature of the problem faced by its debit card. The statement also didn’t specifically mention whether the issue affects only its Visa debit cards or also the bank’s MasterCard debit cards as well.
Similarly, the notice did not mention any expected recovery time too. Hence, it is possible that the bank may take quite a while to solve the issues and with just one week to go before Hari Raya Aidilfitri arrived, we reckoned that this might be inconvenient to many users out there.
Meanwhile, we will keep you posted if there is any update on the situation. So, stay tuned.
(Thanks for the tips, @lohhw3!)
UPDATE (7:03 PM):
At around 1:40 PM, Maybank released a press statement which provided a little bit of colour to the technical difficulties faced by its online and debit card services. The bank claimed that it has experienced a high amount of traffic since morning that eventually brought those services down to their knees.
“Owing to unprecedented high traffic volumes across our platforms, our services on the Maybank2u web, M2U App, MAE App, and Debit card usage began to experience slowness starting from 9am today. We are working on resolving and restoring services as soon as possible. Please be assured that your account balances and details remain intact and secure with us.
We apologise to all affected customers for the inconvenience caused from this disruption. We appreciate the understanding and patience of our customers and will continue to update them periodically via Maybank’s official social media and M2U platforms.”
Recovery only took place at around 3:20 PM when Maybank announced the debit card services have been restored alongside Maybank2U services via its website and M2U MY app. Access to FPX services followed suit at 5:12 PM and the MAE app went online again at 6:35 PM.