Maybank has revealed that its online banking platform, Maybank2U is experiencing some difficulties at the moment. According to the post that was published on its Twitter and Facebook page at around 10:18 AM, it is affecting Maybank2U’s website as well as both M2U MY and MAE mobile apps.
While the bank did not reveal the exact nature of the issue, it describes the difficulties as “intermittent slowness”. According to our own experience on the bank’s MAE app, among the issues that we noticed include slow logins and missing information.
Meanwhile, Maybank didn’t reveal any expected recovery time in its notice to customers today which may indicate that the bank is still troubleshooting the issue. We’ll keep you posted once we hear any updates from the bank.
UPDATE (6:06 PM):
In addition to the Maybank2U website and mobile app as well as the MAE app, Maybank announced at 12:00 PM that its debit card services were out of service as well which we have covered in a separate report. At 1:26 PM, the bank published another announcement to note that it was having trouble with PayNet’s FPX services as well.
At around 1:40 PM, Maybank released a press statement which provided a little bit of colour to the technical difficulties faced by its online and debit card services. The bank claimed that it has experienced a high amount of traffic since morning that eventually brought those services down to their knees.
“Owing to unprecedented high traffic volumes across our platforms, our services on the Maybank2u web, M2U App, MAE App, and Debit card usage began to experience slowness starting from 9am today. We are working on resolving and restoring services as soon as possible. Please be assured that your account balances and details remain intact and secure with us.
We apologise to all affected customers for the inconvenience caused from this disruption. We appreciate the understanding and patience of our customers and will continue to update them periodically via Maybank’s official social media and M2U platforms.”
Signs of recovery began to appear at around 3:20 PM when Maybank announced that customers are able to utilize Maybank2U services through its website and M2U MY app. They were also able to access Maybank debit card services as well although FPX services were only available once again at 5:12 PM while the MAE app went online again at 6:35 PM.