Be it a new gaming console or even a laptop, no one likes to see their personal gadgets get bricked. However, it appears that owners of 13-inch MacBook Pro models that were released in late 2013 or mid 2014 have encountered a fatal issue that caused just that when attempting to update their machines to macOS Big Sur.
According to MacRumors, the owners have taken to Reddit, Twitter, and the Apple support forum to report the problem. They explain that during the update to the new macOS version, their MacBooks froze and displayed a black screen. This left them with no way to bypass the screen; with NVRAM, SMC, safe mode and internet recovery are all reportedly inaccessible after attempting to install the update.
thank you for the answer, unfortunately when turning on, no key works and the computer turns on (maybe only the screen) – in black, nothing is displayed and I can not perform any actions, there are more such cases !?
— Oskar Gorzenski (@OscaroGee) November 16, 2020
Hey man. Same machine and same outcome for me too. Cannot even boot into recovery mode. I know it’s an older machine but that’s terrible.
— Rob Boles (@rob_boles) November 13, 2020
One MacBook Pro user commented on Reddit saying that they were instructed by Apple to send in their device for a repair. Meanwhile, another user in the support forum said that the issue has been brought up to Apple’s engineering team, indicating that the company should now be aware of it.
At the time of writing, Apple has yet to address the issue or to provide a possible solution for the 13-inch MacBook Pro owners. It is also uncertain if the cause resulted from the machines themselves or the macOS Big Sur updater.