Two days ago, we have reported that Maxis Fibre customers were having difficulties accessing Twitter as well as certain sites and gaming services. Maxis has finally provided us an update regarding the situation which was apparently caused by submarine cable belonged to one of its partners.
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Here is the statement that the company has sent to us, reproduced in full:
“We have identified the root cause of the recent fibre issue experienced by some of our customers, which was due to our partner’s submarine cable. We are pleased to inform that the service has since been restored. We apologise for the inconvenience.”
This is a rather interesting revelation since you might have heard about the recent preventive maintenance work on Asia-America Gateway (AAG) network which is run by a consortium that includes TM as one of its members. On another hand, the Maxis Fibre service itself utilizes TM’s infrastructure, so it is rather hard to ignore this connection (heh) here given the circumstances.
However, Maxis stated that it is not able to provide further details regarding the said partner or submarine cable. That being said, the telco did say that Maxis Fibre services have been restored in progressive manner since last night.
A quick check through the same “Maxis Twitter” keyword on Twitter that listed down disgruntled customers two days ago showed that things have pretty much calmed down since this afternoon. With that, looks like things are now generally back to normal for Maxis Fibre customers.
