[Update 2] Maxis has confirmed with us, as of 10.12am that their Maxis Fibre Home services has been fully restored. Their statement in full below.
We are pleased to inform that services were fully restored. We again apologise to our customers for the inconvenience caused and we would like to thank them for their patience.
[Update] Maxis has sent us an updated statement, at 12.10am which is reproduced in full below.
We refer to the fibre interruption experienced by some of our customers. We would like to apologise to those who are still experiencing disruption to their fibre services. We have been working closely with our access provider to resolve this. However, it is taking longer than expected. We will keep up you updated.
We have reached out to them again to get more details on the estimated time of recovery, as well as the cause of the extended outage.
It looks like the Maxis Home Fibre internet disruption that happened yesterday is yet to be fully resolved. While Maxis did send us an official statement that the issue was resolved late last night, it would seem – based on complaints that we have received, as well as numerous complaints on Maxis’ Facebook page – that customers are once again experiencing severe service disruption today.
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Maxis did not issue any explanation to last night disruption, and we are still waiting for a response from them with regards to the disruption today. What we have discovered so far is that almost all customers are having issues authenticating their login credentials to the service. Astro IPTV, as well as Maxis OnePrime customers, are also believed to be affected by the disruption but customers who have already authenticated to the service prior to the disruption are not affected.
DUDE ALMOST 1 WHOLE DAY WITHOUT THE INTERNET! WHAT ON EARTH IS MAXIS DOING????? COME ON LAH SLOW CONNECTION IS 1 PROB NOW LANGSUNG NO INTERNET WADEHEK?!
— Kiat (@Ahhkiat997) April 15, 2019
We are also made to understand that customers who did manage to get through to Maxis Customer Service line are being told that they are aware of the disruption and are expecting a complete resolution to service within 48 hours… yes, 48 hours.
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