TM: We Have Yet To Implement New Throttle Speed and Add-On Passes for unifi Basic

We have recently reported that TM has increased the throttle speed of unifi Basic from 128kbps to 512kbps while allowing customers that subscribed to the plan to purchase add-on passes to continue using their Internet connection once they fully utilized the plan’s 60GB allocation. As it turns out, TM actually has yet to implement any of these changes to its unifi Basic plan.

In a response to our query, TM has subtly admitted that information regarding the throttle speed and add-on passes might have been out earlier than they have planned. Nevertheless, the company has confirmed that nothing has changed so far when it comes to unifi Basic. Here is the full statement, reproduced in its entirety:

Perhaps some would have seen some of our #khabarbaik campaign online and around the country. Some of the info related to this got released a little too early.

The new add-on passes and new throttle speed for our unifi Basic plan will arrive to you very soon. At the moment, our unifi Basic throttle speed still remains at 128 kbps and we do not offer any add-on passes.

We will communicate from time to time and we seek your patience and understanding as we work towards providing you a better service. Do stay tuned to our social media channels; Facebook – facebook.com/weareunifi and Twitter – @helpmeunifi.

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Hence, it is not surprising that TM has subsequently removed the Top-Up section from its unifi website today although a copy of it still existed on Google’s cache, as shown below. This is the section which contained the information regarding unifi Basic add-on passes together with the FAQ document that includes a mention of the new 512kbps throttle speed.

As a reference for everyone, we have uploaded a copy of the said FAQ as well as the TnC document for unifi Basic add-on passes. At this moment, it is not known when TM is actually going to implement the new throttle speed or allow unifi Basic customers to finally purchase the add-on passes which was already being mentioned way back in July 2018.

Then again, these are not exactly a pressing issue for such subscribers at the time being though since TM is providing them with uncapped and unlimited access until the middle of next month. Perhaps, maybe then we’ll hear again from the company.

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