Microsoft is currently working on a fix for the Windows 10 April 2018 update (version 1803). This is due to an apparent bug that causes the computer to freeze when using apps like Chrome and Cortana, with users having to roll back the update to keep using their computers.
The cause of the error is currently unknown, and neither is its scope. While a majority of reports are saying that it affects Chrome, some users have noted that the freezing also occurs with Visual Studio and Windows Explorer.
Microsoft has update its support page with information about recovering to Windows without needed to restart the computer. Seeing that some people have lost important work due to this unusual error. We’ve shared the steps here to make things easier for those looking for a quick fix.
- Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
- If you’re using a laptop, close and open the laptop lid.
The company is looking to push out a fix by 8 May 2018, and Windows 10 users are advised to avoid downloading the patch until then.