The Celcom voice network went down across almost every location in Malaysia earlier this morning. The mass network outage occurred around 6.45am, and was still down at up until 9.30am.
During that period, Celcom users were not be able to make any outgoing or receive incoming calls on the Celcom network. 4G data services seems to be unaffected, but those who were connected on 2G and 3G networks were also not able to access Celcom’s data network.
On top of that, services that rely on Celcom’s infrastructure such as webe, TuneTalk, and RedOne were also affected by the outage.
At about 10:05am, Celcom released a statement on its Facebook page to address the outage. According to the telco, the tech team has fixed the issue at 9:30am, which stemmed from a “troubled network upgrade”.
Celcom also stated that users throughout Malaysia should already be able to access the voice and data network. We can confirm that voice network in Peninsular Malaysia is already back online.