Samsung is not taking the Galaxy Note 7 fiasco lightly, especially not after discontinuing the entire production run. The company has been found to be sending fire-proof boxes out to customers looking to return their smartphones; after several mail carriers decided that they would rather not deal with the problem.
The existence of the boxes was discovered by xda-developers blog, which received on in the mail. It came with instructions on how to pack the device for shipping, as well as additional warning labels for couriers. These labels largely say that the package should only be transported by land.
It turns out that the ceramic paper lining that retards flames could potentially irritate the skin. Which is why Samsung also included a pair of rubber gloves to protect the user. Still, these gloves are not fire resistant and do not appear to be intended to handle lithium fires.
While Samsung is making it somewhat easier for its customers to return their defective devices, there is still a massive logistics headache for mail carriers. The UK’s Royal Mail has declared that it refuses to handle the devices; leaving people stuck with more expensive options. Although it is understandable that people may not want their online shopping being mixed with things that could spontaneously combust.
We’re not certain if all Galaxy Note 7 users will receive the boxes, but it is certainly nice gesture from the company. Although, it is a little worrying that Samsung still has no idea where the problem lies.