Celcom Begins Network Modernisation Exercise In Klang Valley; Expect Service Interruptions During Working Hours

Celcom has announced that it will begin a network modernisation exercise in the Klang Valley. The exercise will last for four months beginning from 17 June, and customers are warned that there will be some “intermittent service degradation or temporary loss of connectivity” between the hours of 10am and 5pm during this time.

The goal of the exercise is to prepare Celcom’s cellular network for 4.5G connections, as well as cater for the switch to 5G in the near future. As such, this is part of a five year plan implemented by Celcom to modernise its network at a cost of RM2 billion.

Chief Executive Officer of Celcom Axiata Berhad Dato’ Sri Shazalli Ramly, said, “With a strong growth in data subscribers today, Celcom Axiata has heard the demands of its customers loud and clear, and we take this step in acknowledgement to meet their requests for superior network quality and enhanced internet experience.”

Celcom will minimise the disruption caused by the upgrading work by deploying temporary “Cells on Wheels” and femtocells to act as network hubs. A weekly schedule will also be kept updated on Celcom’s official website to keep its subscribers in the Klang Valley informed of where the disruptions may occur.

“We seek the understanding and patience of our customers and humbly request for them to bear with us as we undergo the exercise which may cause a temporary inconvenience for them. We will also hold ourselves accountable to perform all network modernisation works as quickly and seamless as we can,” Shazalli added.

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