UPDATE: TM has confirmed that there is some issue for users browsing local and international websites, as well as online gaming. However, the company’s latest tweet indicates that this issue “has been reduced“.
Original story: We have noticed a significant amount of reports from our forumers regarding slow connection speed on their UniFi connection. Some of these forumers have started to experienced it since few days while some only noticed it earlier today including several of our own editorial team members.
A forumer named ScivanShimtar has actually compared PingPlotter results between trouble-free VPN connection against TM connection – both targeting Valve’s server in Singapore – which showed noticeable amount of packet loss:
Another forumer, MadhavanR has shared his ping results from Dota 2 on 6 April which was rather alarming, to say the least:
At the same time, we have also noticed a surge of reports from customers regarding the slow down issue via TM’s Twitter-based official customer service, TMConnects. However, the company would usually reply back with a link to its statement regarding a recent submarine cable breakdown which was originally expected to be fixed by the end of last month.
Here are some examples:
Meanwhile, certain forumers have reported that certain range of IP addresses are no affected by the issue. That being said, this means that users need to reconnect their UniFi router repeatedly until they manage to connect within the said IP range in order to have trouble free connection.
All in all, it is really hard to exactly pin point the cause and solution for the problem at the moment or even the exact amount of customers that are affected by it. Nevertheless, we are now reaching out to TM in order to seek clarification regarding this matter.