e-hailing platform inDrive confirmed that the temporary permit revocation issue was due to administrative errors related to E-Hailing Vehicle Permits (EVP), which have since been resolved. During a press conference held earlier today, country lead of inDrive Malaysia, Govin Kumaar, said the company had corrected the root of the issue with support from APAD.
Additionally, he noted that several internal upgrades have been implemented to prevent similar problems from recurring. These include stricter documentation checks, enhanced driver verification processes, and ongoing internal audits. Govin added that inDrive is now sharing real-time data with APAD to strengthen regulatory alignment.
“To build a stronger and more resilient platform, we are reactivating and re-verifying driver accounts, while enhancing our support systems to ensure full regulatory compliance,” he said. “We fully support the government’s role in maintaining safety and order in public transport and are committed to operating with full transparency.”
inDrive’s driver operations manager Azlan Anwar also highlighted improvements to the platform’s onboarding process, noting the introduction of additional validation layers to detect inconsistencies or forged documents. He said the company is using its inDrive Academy e-learning platform to better equip drivers with knowledge of safety protocols, emergency responses, and professional standards.
Meanwhile, inDrive’s Asia-Pacific macroregional director Mark Tolley acknowledged past shortcomings but expressed confidence in Malaysia as a key market. “We understand that we didn’t get it right, but we believe Malaysia is the right place for inDrive, and we are committed to better serving the people here,” he said.
The company reaffirmed that all drivers on its platform are now required to hold valid EVP and PSV licences and e-hailing insurance, and must undergo proper document verification before operating. It is also committed to keeping driver documentation updated and maintaining platform integrity through regular audits.
When asked whether inDrive would engage with local e-hailing driver associations, particularly on concerns raised by these groups, Govin said the company welcomes collaboration with industry stakeholders. However, he emphasised that inDrive’s current priority is working closely with the authorities to ensure full regulatory compliance.
Moving forward, the company says it will be focusing on driver support and retention while improving the rider experience. It also announced plans to launch a new initiative aimed at improving mobility access for persons with disabilities (OKU), featuring enhanced platform accessibility and community-driven support.
