[UPDATE: 9 July 2025 – 11am] TNB has announced at 9:36am on 9 July 2025 via its social media channels that the technical issue with the graph display on its myTNB app has been resolved. It noted that the daily and monthly usage graph display is now fully functional and will will continue to monitor system performance to ensure a smooth user experience. Once again, the company is assurance customers that the issue does not affect customers’ actual meter readings or final bills for July and apologises for the inconvenience.
[Original Story: 8 July 2025 – 4:39pm]
Tenaga Nasional Berhad (TNB) has acknowledged a major glitch on its myTNB mobile app that’s causing inaccurate kWh usage readings via the app’s built-in graph feature. In an official announcement shared on social media, the company said work to rectify the issue is currently underway, though no estimated time of completion was provided.
TNB also noted that the in-app kWh usage graphs have been taken down temporarily from the myTNB app until the problem is resolved. It assured customers that July usage readings remain unaffected and that the actual amounts will be accurately reflected in their final bill.
In case you missed it, TNB customers were in for a shock (no pun intended) earlier today when the myTNB app displayed unusually high readings on their smart meter utilisation reports – despite it only being the eighth day of July. Many users took to social media to report the anomaly.
While TNB did not say when the issue will be resolved, it promised to provide periodic updates on the maintenance progress. The company also urged affected users to contact it directly via its TNB Careline page on Facebook, the official @Tenaga_Nasional account on X, the email address tnbcareline@tnb.com.my, or by calling its customer service centre at 1300-88-5454.
(Source: TNB [Facebook] [X])
